FREQUENTLY
ASKED
How do I make a Reservation?
Simply fill out our “Reserve” form with a complete list of all the items you wish to reserve for your event. We will correspond via phone call or email following your initial inquiry. We’ll dial in the details with a quick conversation. Once a reservation deposit has been submitted (50% of the total cost of your event), and a credit card has been submitted, consider all your items reserved!
Do you offer set up or take down?
Yes! Depending on the size of your event, we offer a range of rates. We can set up equipment prior to your event so you and your party can focus on the more important details, and we will take down the following day so you can party without remorse.
Are you able to make custom pieces for my event?
Yes! Depending on the size and scale of your request, we can look into the logistics of creating custom pieces. The price ranges significantly depending on the cost of supplies and pay rate for our craftsmen.
Do you offer delivery?
Yes! We can deliver anywhere within a 100 mile range. Depending on the size of your reservation & location of your event, our pricing varies. We can give you an accurate quote via email correspondence following your wishlist inquiry!
Can I add custom lettering to your decor or signage?
Yes! We are able to add vinyl lettering to most of our decor and signage pieces. If you add custom lettering though us, we’ll charge a small lettering fee. Using our lettering, we will apply and remove at no extra cost. You’re welcome to add your own custom lettering, but if the item is returned with any damage or residual marking or stickiness, we will incur a cleaning fee.
Once I rent, how many days do I have my rental items for?
Typically a one day rental rate will cover 3 days of possession. This includes one day to pick up your items, one day to use them, and one day to return them. Your rental period can be extended through a previously discussed agreement with a Golden Goose representative.
If I selected the item Pick-up option, what do I need?
Depending on the number of items you rent from us, we recommend a pickup truck at the very least, often times a trailer is also required. Our larger items can weigh over 200lbs, and stretch 10 feet long. We also recommend a friend or to help coordinate your loading process for speed, efficiency, and safety.
Can we leave our items out overnight?
Rented items become the responsibility of your party once they are in your possession. The cost to replace or repair any damaged or missing items will be charged to your account following your event, so be sure to leave rented items in a secure, dry location.
Do you offer damage or insurance deposits?
No. We do not offer any prepaid deposit or waivers for our rented items, and any items that are missing or damaged become the financial responsibility of the rental party.
What if I don’t end up using all the equipment I rented?
Due to the nature of our business, once rental items are in your possession, we must charge for them as if they were used. We allow modifications to your reservation 14 days in advance if you wish to add or remove items, based on availability.
Do I need to return my items clean?
We do prefer that our items are returned clean, undamaged, and in the packaging it was sent out in. If items are returned with excessive stain, soils, or leftover residue (wax), you may be subject to cleaning fee to cover the cost of labor and cleaning materials.